Refund policy

Returns & Exchanges

We hope you love your Asagga piece and that it feels just as special when it reaches you as it did when you chose it.

Sometimes, though, things don’t work out quite as expected. If that happens, we’ll do our best to make the return or exchange process simple and thoughtful.

Returns

We offer a 30-day return window, which means you have 30 days from the date your order is delivered to request a return.

To be eligible, your item must be returned in the same condition in which you received it — unworn, unused, with all original tags attached, and in its original packaging. Please also keep your receipt or proof of purchase.

To start a return, simply email us at Contactasagga@gmail.com.

Once your return has been approved, you will be responsible for shipping the item back to Asagga, including any return shipping costs, customs duties, tariffs, taxes, or other applicable charges.

If you have any questions before sending something back, please reach out. We’re always happy to help.

Damages or Issues

Please take a moment to check your order when it arrives.

If your item is damaged, defective, or you’ve received the wrong item, contact us as soon as possible at Contactasagga@gmail.com. We’ll review the issue with you and do our best to make it right.

Items We’re Unable to Accept as Returns

Certain items may not be eligible for return, including perishable goods, custom or personalized products, personal care or beauty products, hazardous materials, flammable liquids, and gases.

We’re also unable to accept returns on sale items or gift cards.

If you’re unsure whether your item is eligible for return, just reach out before sending it back and we’ll be happy to clarify.

Exchanges

If you’d like a different size, color, or piece, the simplest way is to return your original item first.

Once your return is accepted, you can place a separate order for the item you’d like instead. This helps make sure your preferred piece is available and gets on its way to you as quickly as possible.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without needing to provide a justification.

The item must be returned in the same condition in which it was received — unworn, unused, with tags, and in its original packaging — along with your receipt or proof of purchase.

Any return shipping costs, customs duties, tariffs, taxes, or related charges remain the customer’s responsibility where permitted by applicable law.

Refunds

Once your return reaches us, we’ll inspect it and let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please keep in mind that your bank or credit card provider may need a little additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you still haven’t received it, please email us at Contactasagga@gmail.com.

Still Have a Question?

Reach out to us anytime at Contactasagga@gmail.com.

We believe most things can be worked through with a thoughtful, human conversation, and we’ll always do our best to help you find the right solution.